Aladin88 Privacy Policy – Personal Data Protection Malaysian Members

1. Introduction

Aladin88 ("we", "our platform") operates the aladin88.click website and all related services offered to members in Malaysia. We recognise that your trust is the most valuable asset we hold. This Privacy Policy ("Policy") transparently sets out how we handle the personal information you provide when using the aladin88 platform.

This document covers the types of data we collect, the reasons we collect it, how we use it, who it may be shared with in limited circumstances, how it is protected, and what your rights are as the owner of that data. We have written this Policy in Bahasa Melayu so that every Malaysian member can understand it easily without needing a translation.

2. Personal Data We Collect

Aladin88 collects your personal data through three main methods: information you provide directly, information collected automatically while you use the platform, and in limited cases, information from legitimate third-party sources.

Information You Provide Directly:

• Full name, national identity card number or passport number (for identity verification).
• Mobile number and email address for account management.
• Date of birth (for age verification – minimum 21 years old).
• Bank account or e-wallet details (for processing deposits and withdrawals in MYR).
• The password you create (stored in hashed form that cannot be read).
• Any additional information you provide when contacting our support team.

Automatically Collected Information:

• IP address and general location data (state/city within Malaysia).
• Device type, operating system, and web browser version used.
• Session data such as pages visited, time spent, and actions taken within the platform.
• Gaming activity logs and financial transaction records within your account.
• Cookies and similar tracking technologies to enhance the user experience.

Information from External Sources (in limited circumstances):

• Identity verification from a licensed eKYC (Electronic Know Your Customer) service provider.
• Verification information from payment service providers such as DuitNow or Touch 'n Go eWallet for the purpose of confirming transactions.

3. Purpose of Data Use

Aladin88 uses your personal data solely for the legitimate purposes stated below. We do not use your data for any other purpose without first informing you or obtaining your explicit consent:

1. Account Management: Creating and managing your member account, verifying your identity, and ensuring that only eligible individuals (aged 21 and above) are registered.
2. Transaction Processing: Processing deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks) and withdrawal of winnings in Malaysian Ringgit (MYR).
3. Customer Service: Enables the aladin88 support team to assist you with troubleshooting, answer your queries, and provide account-related services.
4. Security & Anti-Fraud: Detecting and preventing fraudulent activity, money laundering, multiple account registrations, and any misuse of the aladin88 platform.
5. Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting requirements to the relevant authorities when required.
6. Platform Improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve the interface, performance, and overall experience of the aladin88 platform.
7. Marketing Communications (with consent): Sending you information about aladin88's latest promotions, bonuses, and offers via email or SMS, only if you have given your consent to receive them.

4. Data Sharing & Disclosure

Aladin88 does not sell, rent, or commercialise your personal data to any third party for marketing purposes or any other commercial purpose. This is a core commitment that will never change.

However, under certain limited circumstances, aladin88 may need to share your data with the following parties:

• Payment Service Providers: Transaction information required for processing is shared with payment providers such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX banks solely for the purpose of processing your financial transactions in MYR.
• Technology Service Providers: Technical infrastructure providers such as server hosting and cybersecurity services that support the operation of the aladin88 platform – all bound by strict confidentiality agreements.
• Game Providers: Only the minimum data required is shared with game providers such as Evolution Gaming, Pragmatic Play, and others, solely for the purpose of operating games on the aladin88 platform.
• Authorities: aladin88 will disclose the required data to the relevant authorities when mandated by law, court order, or applicable regulatory requirements.

5. Data Security

Aladin88 takes data security extremely seriously and has put in place a range of technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or unlawful disclosure.

Technical Security Measures Implemented:

• 256-bit SSL Encryption: All data transmitted between your browser and aladin88's servers is protected with 256-bit SSL encryption — the same level of security used by Malaysia's leading financial institutions.
• Hashed Password Storage: Your password is never stored in plain text. It is converted into a hashed format using a secure algorithm – meaning no one, including aladin88's technical staff, can read your original password.
• Threat Detection System: aladin88 uses a continuous security monitoring system that detects and blocks unauthorised access attempts, cyberattacks, and suspicious activity in real time.
• Internal Access Controls: Access to members' personal data within aladin88 is restricted to staff who genuinely require it for their work, and all access is logged and audited.
• Secure Data Backup: Your data is regularly backed up to separate, secure servers to ensure recovery is possible in the event of an unexpected technical failure.

6. Cookies & Tracking Technologies

The aladin88 platform uses cookies and similar technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

Types of Cookies Used by aladin88:

• Essential Cookies: Required for core platform functions such as account login, session management, and security. These cookies cannot be disabled as they are essential for the platform to operate.
• Functional Cookies: Saving your preferences such as language, region, and display settings to deliver a more personalised experience when you use aladin88.
• Analytics Cookies: Collecting information on how you interact with the aladin88 platform in aggregated, non-identifiable form – to help us understand usage patterns and improve the platform.

You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the aladin88 platform and your gaming experience.

7. Data Retention Period

Aladin88 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for as long as your account remains active and for a reasonable period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable legal and accounting requirements in Malaysia.
• Game Activity Logs: Retained for 2 years for dispute resolution and game fairness audit purposes.
• Support Communication Data: Retained for 2 years from the date of last interaction for reference and service improvement purposes.
• Marketing Data (with consent): Retained until you withdraw your marketing consent.

Once your data is no longer needed for the purposes above and there is no legal obligation to retain it, aladin88 will securely delete or anonymise it.

8. Your Rights as a Data Subject

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you as an aladin88 member have the following rights regarding your personal data:

To exercise any of the rights above, please contact the aladin88 support team via live chat or email at support@aladin88.click. We will process your request within a reasonable timeframe, not exceeding 30 working days, except in particularly complex cases.

9. Cross-Border Data Transfers

In the course of operating the aladin88 platform, your personal data may be processed or stored on servers located outside Malaysia, particularly in connection with international game providers such as Evolution Gaming and Pragmatic Play, which operate their live casino studios from various locations around the world.

In all such cases, aladin88 ensures that cross-border data transfers are carried out with adequate safeguards in place, including:

• Data processing agreements that require recipients to adhere to an equivalent or higher standard of data protection.
• Use of recognised data transfer mechanisms such as standard contractual clauses.
• Periodic assessments of the data protection practices of overseas data recipients.

You can find out more about the safeguards in place for cross-border data transfers by contacting the aladin88 support team.

10. Children's Privacy

The aladin88 platform is intended exclusively for individuals aged 21 years and above. Aladin88 does not knowingly collect, process, or store any personal data from individuals under the age of 21.

If you are a parent or guardian and you believe your minor child has registered an account on aladin88, please contact our support team immediately at support@aladin88.click. We will investigate the matter and take appropriate action, including closing the account in question and deleting all associated data.

11. Changes to This Privacy Policy

Aladin88 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The latest version of the Privacy Policy will always be available on this page, with the update date clearly displayed.

For material changes — that is, changes that significantly affect the way we use your data — aladin88 will endeavour to provide advance notice via email to the address registered to your account or through an in-platform notification. However, it remains your responsibility to check this page periodically.

Continued use of the aladin88 platform after any Privacy Policy changes are published constitutes your acceptance of the latest version of that Policy. If you disagree with any changes, please stop using the platform and contact our support team to close your account.

12. Contact Us about Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way aladin88 handles your personal data, please do not hesitate to contact us. We value all feedback and are committed to addressing every concern thoroughly and within a reasonable timeframe.

You can reach us via:

• Live Chat: Via the aladin88 platform – available 24/7 with Bahasa Malaysia-speaking live agents.
• Email: support@aladin88.click – for written enquiries requiring an official record.

We aim to respond to all privacy-related enquiries within 5 business days and to resolve complaints within 30 business days from the date of receipt.